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Frequently Asked Questions

Where can I find the best rates?

Our best rates and promotions are available on our website staynewinn.com or over the phone +905362883541 or via e-mail at reservations@staynewinn.com

What kind of services and facilities do you offer?

We offer prestigious serviced apartments with special interior design, consisting of 1+0, 1+1, 2+1, and 3+1 types for those who are looking for short-term rental apartments. Spread out in stylish contemporary apartments featuring self-catering kitchens, high-speed WiFi, and state-of-the-art entertainment systems.

You can enjoy your accommodation in the comfort of a hotel in luxury complexes with excellent facilities such as an indoor pool, tennis court, basketball court, fitness classes, sauna, and steam bath.

What is the typical arrangement between the landlord and the property management company?

Some of the items spelled out in a typical owner agreement include:
The amount of revenue the landlord will receive.
The amount of revenue the property management company will receive.
Typical deductions before each of the parties receive their share, including money for furniture, fixture, and equipment reserve.
The financial responsibilities of the landlord
A rental program agreement which outlines the number of days per year and notices requirements for owners regarding the use of their serviced apartment units.

Do you provide internet access?

We offer free wireless internet access throughout the building and WiFi connection in our apartments and lobby area.

Where can we eat?

In your apartments you will have a fully equipped kitchenette. If you wish, you can visit restaurants, patisseries, cafes and bars near your area.

How to make the best experience of Istanbul?

This beautiful city has so much to offer and our knowledgeable reception team would be happy to recommend you the best places to go and the best sights to see.

When is the check-in time?

You can check-in from 14:00 pm. If you would like to request for early arrival check-in, please tell the reservation team who will be happy to organize this, subject to availability.

When is the check-out time?

Check-out time is 12.00 noon.

What time is the breakfast served?

At our Serviced Apartments you have the advantage and privilege to prepare the breakfast you desire in your apartment, however, if you would like to order out and try the magnificent Turkish cuisine, then our staff will be able to assist you.

Do you have a laundry room?

Washing machines are available in the apartments for your use. We also provide laundry service which is chargeable.

Do you have a fitness centre?

Yes. It is open from 7am to 10.00pm. Please ask the reception for extra details.

What is your cancellation policy?

Our cancellation policy depends on the offer which you have selected. In each case, it is explained on our website staynewinn.com. If you require any further information, feel free to contact us.

Where can I find the closest bank, ATM and exchange office?

There are several ATM in the area and our reception team will be happy to assist you with money exchange.

What is the maximum number of people in each apartment type?

In our one-bedroom apartments: 4 adults can stay and in our two-bedroom apartments: 6 adults can stay.

Do you accept pets?

No, pets are not allowed.

Do you provide parking services and if yes, what is the cost?

We have a free on site parking areas for guest.

Do you provide extra beds and what is the cost?

All our sofas turn into a sofa bed, so you can easily accommodate for the whole family.

Can I leave my luggage if my room is still not ready?

We have a dedicated and secure luggage room you can store your luggage. Please ask the reception team for more information.